TERMS AND CONDITIONS
1. Orders & Specifications
All iSteel products are bespoke and manufactured specifically to customer-approved drawings and specifications.
1.1 Placing an order
- To proceed, we require a completed order form signed by the Customer, payment of a 50% deposit (unless otherwise agreed in writing), and acceptance of these Terms. iSteel reserves the right to carry out credit checks and may refuse an order at its discretion.
1.2 Product Specification
- Quotations are based on information supplied by the Customer. It is the Customer’s responsibility to ensure all dimensions, configurations, opening directions, fire ratings, glass specifications, colours, and hardware selections are correct before approving manufacturing drawings. Where incorrect information is supplied by the Customer, any resulting amendments, remanufacture, delays or additional costs shall be the Customer’s responsibility.
1.3 Drawings for Approval
- Manufacturing drawings will be issued following the site survey. Once approved, the Customer accepts responsibility for confirming that all dimensions, configurations, handing, specifications and finishes are correct. Any subsequent changes may incur additional costs and delays.
1.4 Cooling-Off Period
- The Customer may cancel their order within 14 days of paying their deposit. If a survey has already been completed, the refund will be less a £250 + VAT survey fee. Cancellations after drawing approval or manufacturing commencement may result in additional charges or retained deposits.
2. Surveys & Site Readiness
2.1 Booking & Fees
- A survey fee of £250 + VAT is included within the Customer’s order value unless stated otherwise. Additional surveys are £250 + VAT per visit. We aim to survey within 14 working days of receiving the Customer’s deposit, subject to site readiness and availability.
2.2 Survey Requirements
- Before our surveyor arrives, structural openings must be complete and plastered/skimmed where applicable, finished floor levels established, suitable fixing structures present, and clear access available.
2.3 Floor Levels & Openings
- Quoted installation prices apply to ground and first-floor installations unless stated otherwise. If floor level information is incorrect, or if surveyed dimensions differ materially from the initial quotation, we reserve the right to revise the quote.
2.4 Aborted & Cancelled Surveys
- Surveys cancelled with less than 48 hours’ notice incur a £250 + VAT charge. If the site is not ready upon arrival, the Customer may provide agreed dimensions at their own risk or arrange a return visit at an additional cost.
3. Installation & Preparation
3.1 Lead Times
- Estimates commence only after the site survey is complete and drawings are approved. Dates are approximate and can be affected by material availability, site readiness, or supplier delays. Lead times are estimates only and do not form part of the contract.
3.2 Structure Requirements
- Suitable structures (steel, timber, brickwork, blockwork, or concrete) must be available to achieve a minimum 25mm mechanical fixing. The Customer is responsible for ensuring the structure complies with Building Regulations.
3.3 Hidden Services
- The Customer must identify the location of underfloor heating, electrical cables, water pipes, and other concealed services. iSteel shall not be liable for damage to concealed services that have not been accurately identified prior to installation.
3.4 Site Protection
- The Customer shall remove or adequately protect furniture, artwork, ornaments, electrical items, floor coverings, decorations, valuables and personal belongings located within or adjacent to the working area. The installation of large steel products carries an inherent risk of accidental damage where access routes are restricted, or personal belongings remain within the working area. iSteel shall not be liable for damage to items that have not been removed or adequately protected prior to installation.
3.5 Access & Equipment
- The Customer must ensure safe access for delivery and installation. Scaffolding, hoists, road closures, or specialist equipment are excluded unless specifically quoted. Access restrictions, incomplete site readiness or failed delivery/installation attempts may result in additional charges.
4. Scope of Works & Finishing
4.1 Scope
- iSteel is responsible for the fitting and operation of the supplied products. Decoration, plastering, flooring, joinery alterations, and thresholds are excluded.
4.2 Uneven Surfaces
- Out-of-plumb walls or uneven floors may result in irregular gaps. We finish perimeter gaps using decorators’ caulk as standard to minimise visibility, but this cannot correct irregular building structures. Such variations are inherent to existing building tolerances and do not constitute defects in the product or installation.
4.3 Decorating & Making Good
- Installation requires sealants and masking tapes. Removing tape may occasionally affect existing paint finishes, wallpaper, decorative coatings or other surface treatments, particularly where such finishes are newly applied, aged or poorly bonded. Final decoration and making good of surrounding surfaces remain the Customer’s responsibility. Minor cosmetic variations from caulking do not constitute defects.
4.4 Product Tolerances
- Due to the handcrafted nature of steel joinery, minor variations are acceptable. These include weld marks, grinding marks, surface undulations, minor paint variations, glass imperfections, and frame alignment tolerances up to 3mm per linear metre. Glass shall be assessed in accordance with applicable Glass & Glazing Federation (GGF) visual quality guidelines. Variations arising from natural and artificial lighting conditions, viewing angles and surrounding finishes do not constitute defects.
5. Completion & Remedials
5.1 Project Sign-Off
- Upon completion, the Customer (or an authorised representative) must inspect the works. If the Customer is not present at the time of completion and has not appointed an authorised representative, the installation shall be deemed complete upon completion of the works by iSteel. The Customer’s absence shall not delay payment obligations, project completion, warranty commencement or the operation of these Terms & Conditions.
5.2 12-Month Warranty
- iSteel provides a 12-month warranty from the date of installation completion or deemed completion in respect of defects arising from faulty workmanship or manufacturing defects, subject to these Terms & Conditions and any separate warranty documentation issued by iSteel.
5.3 Visible Defects
- Any visible defects capable of being identified during the installation inspection should be raised at the time of sign-off wherever reasonably possible.
5.4 Remedials
- Any remedial requests must be reported within 14 calendar days of installation, accompanied by a snagging list and photographs. iSteel reserves the right to repair rather than replace products where appropriate. Glass scratches or breakages reported after sign-off are presumed to have occurred post-installation. iSteel shall be afforded a reasonable opportunity to inspect and remedy any defect before the Customer instructs third parties to undertake remedial works. iSteel shall not be liable for the cost of third-party remedial works unless previously agreed in writing.
5.5 Variations on the Day
- Any work requested on installation day that differs from the approved drawings is undertaken at iSteel’s discretion, at the Customer’s risk, and may incur additional charges.
6. Delays, Cancellations & Storage
6.1 Rescheduling Installations
- Installation dates become binding once agreed. Cancelling or rescheduling with less than 48 hours’ notice incurs a charge of £250 + VAT per installer, per day, plus any equipment hire costs.
6.2 Storage Charges
- If delivery or installation is delayed by the Customer, storage is charged at £100 + VAT per 7-day period until the goods are installed or collected. Storage charges shall accrue from the original agreed installation or delivery date.
7. Financial & Legal Terms
Payment Terms
- 50% deposit upon order confirmation.
- 40% payable no later than 48 hours before the agreed installation date.
- The remaining 10% payable within 24 hours of installation completion.
7.1 Late Payments & Ownership
- Late payments incur interest at 3% per calendar month. All products remain the property of iSteel until paid for in full. We reserve the right to suspend works if payments are outstanding.
7.2 Marketing Materials
- By placing an order, the Customer grants iSteel permission to photograph and video the installation and completed products for training, development and marketing purposes. Images will not identify the Customer personally without separate consent.
7.3 Limitation of Liability
- To the fullest extent permitted by law, iSteel is not liable for indirect, consequential, or special losses (e.g., loss of earnings, contractor delays, accommodation costs). Nothing excludes liability, where prohibited by law.
7.4 Force Majeure
- iSteel is not liable for delays beyond its reasonable control, including material shortages, strikes, severe weather, or utility failures.
7.5 Governing Law
- These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
7.6 Severability
- If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
iSteel (FGWD Ltd)
email: [email protected]
tel: 0330 1331 069
Adress: iSteel, Unit B, Glaziers Yard, 15 Chambers Road, Platts Common Estate, Barnsley S74 9SA
