frequently asked questions
WHAT WE ARE USUALLY ASKED ABOUT
What are your partitions made from?
All iSteel partitions are made from steel of different thicknesses depending on the height, acoustic performance and system type (single or double glazed). This is detailed in the specification summary.
What colour is the track profile?
Standard colours include Black, White and Anthracite with subtle textured finish. You can choose your own RAL colour if you prefer, speak to our sales team for additional costs.
Are your systems fire rated?
Yes, we are fully FIRAS certified and have just released a range of fire-rated iSteel products. Fire-rating is a complex subject, requiring an assessment by your local building control officer or a specialist. If you are looking for more information about iSteel fire rated glass partition walls, have a look here.
Is there a choice of door handles?
Yes, with either minimal push/pull or colour matched lever latch handle, other handle options are available! Speak to our sales team for prices.
How do I place an order?
Once an enquiry is received it will be entered into a que for pricing, with the aim to respond with a proposed design and quote within five days.
Feel free to give us a call if you would like to discuss our products in detail on 0330 1331 069.
I have a problem with my new iSteel product. What do I do?
We want you to be delighted with your iSteel purchase, so that you will use us again and recommend us to everyone you know. So we take great care to make sure we do things right. Very occasionally things may not go to plan.
Please be assured that it is our policy to make sure that you are completely satisfied. If you believe that there is a problem, all we ask is that you contact us as soon as you are aware of it.
Please call us, we may also request that you provide written notification and email photographs of the issue, so that we can assess it and make plans to rectify the problem. We will then contact you with a solution to resolve the issue.
My new glass wall is scratched. What should I do?
We always inspect glass before delivery and again at delivery, to ensure that the product is to the quality you would expect. Processed toughened glass may sometimes contain very small scratches or minor blemishes by the nature of the product. This is normal and is considered acceptable by the industry body – the Glass and Glazing Federation (GGF) – if they are unobtrusive.
You should check the glass immediately upon delivery as once you have signed and accepted this, any damages after this point will be the customers responsibility. The obtrusiveness of scratches and blemishes is judged by looking through the glass, not at it, under natural light. We would make you aware of the following quality guidelines issued by the GGF, which follow the industry standard visual quality criteria that we and our manufacturers adhere to: “Toughened safety glass shall be deemed acceptable if the following phenomena are neither obtrusive nor bunched: hairlines or blobs; fine scratches not more than 25mm long; minute imbedded particles. Obtrusiveness of blemishes shall be judged by looking through the glass, not at it, when standing at right angles to it on the room side at a distance of not less than 3 metres in natural daylight and not in direct sunlight. The area to be viewed is the normal vision area with the exception of a 50mm wide band around the perimeter of the glass. Pattern ghosting can occur on glasses with a textured finish.”
More information can be found on the GGF website. Please follow this link – www.ggf.org.uk/publication/quality_of_vision. Remember, we want you to be entirely satisfied with your new glass iSteel purchase, so please do contact us if you have any concerns.
Circumstances where you offer returns or refunds?
Refunds are only offered if we supply the wrong item / spec for the project. Unfortunately, returns are not accepted for any other scenarios because all items are bespoke made, customers are required to sign off on a drawing before manufacturing begins.
What is the lead time?
Lead time are around 13-15 weeks depending on product selection and delivery location. Sometimes it can be quicker, depending on current commitments at our factory. Don’t worry, upon order we will advise delivery date and better it if we can.
Is there any warranty?
All iSteel products have a 12-month warranty for mechanisms and a factory warranty for components. The warranty does not cover damage caused by negligent operation or deliberate damage.
DIDN'T FIND THE ANSWER?
Send us a message with your questions and we will get back to you as soon as possible.