WE ARE USUALLY ASKED ABOUT

What are your partitions made from?

All iSteel partitions are made from steel of different thicknesses depending on the height, acoustic performance and system type (single or double glazed). This is detailed in the specification summary.

What colour is the track profile?

As standard we offer the system in RAL9005 (Black 30% Gloss – this is a slight matte finish) or Unfinished / unpainted (to be painted by other). However, you can have the profile finished in any RAL colour, to suit the interior design or corporate branding. Depending on the colour and quantity, this may increase the lead time and/or attract a small extra cost.

Are your systems fire rated?

No, the iSteel partitioning system is not fire-rated. Fire-rating is a complex subject, requiring an assessment by your local building control officer or a specialist. If you are looking for fire rated glass partition walls, visit our sister company Fire Glass Walls and Doors here – fire rated glass for more details.

Is there a choice of doors handles?

Yes, we offer you the opportunity to customise your new iSteel door fittings. All our doors are quoted as standard with our standard minimal pull handle or the minimal look lever latch. If you require something different please get in touch, as there are 100s of options on fittings and ironmongery, we are happy to help you meet your design requirements.

How do I place an order?

Placing an order is really easy. Once you have added everything you need into the basket and are happy with the price, just click the checkout button. Fill in all the billing and delivery address fields and review your order before submitting it. You will receive an email confirming that your payment has been successful and then one of our sales specialist will be in touch to confirm all requirements before your item is put into production. If you have a bespoke requirement please get in touch so we can offer a bespoke quote.

I have a problem with my new iSteel product. What do I do?

We want you to be delighted with your new glass wall or door from iSteel, so that you will use us again next time and recommend us to everyone you know. So we take great care to make sure we do things right. Very occasionally things may not go to plan, or a problem may become apparent once you have received your purchase.
Please be assured that it is our policy to make sure that you are completely satisfied. If you believe that there is a problem, all we ask is that you contact us as soon as you are aware of it.
Please call us, we may also request that you provide written notification and email photographs of the issue, so that we can assess it and make plans to rectify the problem. We will then contact you with a solution to resolve the issue.

My new glass wall is scratched. What should I do?

We always inspect glass before delivery and again at delivery, to ensure that the product is to the quality you would expect. Processed toughened glass may sometimes contain very small scratches or minor blemishes by the nature of the product. This is normal and is considered acceptable by the industry body – the Glass and Glazing Federation (GGF) – if they are unobtrusive.

You should check the glass immediately upon delivery as once you have signed and accepted this, any damages after this point will be the customers responsibility. The obtrusiveness of scratches and blemishes is judged by looking through the glass, not at it, under natural light. We would make you aware of the following quality guidelines issued by the GGF, which follow the industry standard visual quality criteria that we and our manufacturers adhere to: “Toughened safety glass shall be deemed acceptable if the following phenomena are neither obtrusive nor bunched: hairlines or blobs; fine scratches not more than 25mm long; minute imbedded particles. Obtrusiveness of blemishes shall be judged by looking through the glass, not at it, when standing at right angles to it on the room side at a distance of not less than 3 metres in natural daylight and not in direct sunlight. The area to be viewed is the normal vision area with the exception of a 50mm wide band around the perimeter of the glass. Pattern ghosting can occur on glasses with a textured finish.”

More information can be found on the GGF website. Please follow this link – www.ggf.org.uk/publication/quality_of_vision. Remember, we want you to be entirely satisfied with your new glass iSteel purchase, so please do contact us if you have any concerns.

Circumstances where you offer returns and refunds?

Refunds are only offered if we supply the wrong item / spec for the project. Unfortunately, returns are not accepted for any other scenarios because all items are bespoke made, customers are required to sign off on a drawing before manufacturing begins.

What is the lead time?

Lead time could be up to 6-8 weeks depending on product selection and delivery location. Sometimes it can stretch to 8-12 weeks depending on current commitments at our factory. Don’t worry, upon order we will advise delivery date.

Is there any warranty?

All iSteel products have a 12-month warranty for mechanisms and a factory warranty for components. The warranty does not cover damage caused by negligent operation or deliberate damage.

DIDN'T FIND THE ANSWER?

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